Terms and conditions
of our services.

Last updated 15 August 2026

1. Who we are and how to contact us

Autoworks Detailers is the trading name of Alessio Ardani, a sole trader based at 3 Blackberry Drive, Fair Oak, Eastleigh, SO50 8RB, United Kingdom. You can contact us at info@autoworksdetailers.com. We are not VAT registered, so our prices do not include VAT.

These terms apply to all detailing and ceramic coating services booked through our website or by contacting us directly. By paying your 25% deposit to confirm a booking slot you agree to these terms. You must be 18 or over and the owner of the vehicle, or authorised by the owner, to book a service.

2. Definitions

“We”, “us” and “our” mean Autoworks Detailers. “You” means the customer named on the booking. “Vehicle” means the vehicle described in your booking. “Quoted price” means the price we confirm for your service, including any revision agreed at check-in. “Deposit” means 25% of the quoted price, paid to confirm your booking. “Working day” means Monday to Friday, excluding bank holidays in England.

3. Quotations, booking and deposit

Every booking starts with a consultation call to assess your vehicle. Your quote is based on the information and photos you give us before and during your consultation, and is valid for 14 days.

A quote does not reserve a date. Your booking is confirmed, and a contract is formed between us, when you pay your deposit of 25% of the total quoted price. Deposit payment links are valid for 48 hours; if the link expires, the proposed date is released and may be offered to someone else. The deposit counts towards your final balance. It is not an extra charge.

We confirm the price when we inspect the vehicle at drop-off when you check in. If the condition is materially different from what was described, for example undisclosed damage, previous poor repairs or heavy contamination, we will explain what we found and propose a revised price before doing anything. No additional work happens and no additional charge applies without your agreement. If we cannot agree a revised price, you can cancel and your deposit will be refunded in full.

4. Cancellation, rescheduling and refunds

To cancel or reschedule, email us at info@autoworksdetailers.com — a clear statement is all we need. A cancellation form is included at the end of these terms; you can use it, but you do not have to.

What happens next depends on when you cancel, counted from the day you paid your deposit:

• Within 14 days of booking (your legal cooling-off period). Cancel for any reason and we refund your deposit in full, within 14 days, to the payment method you used. This is your right under the Consumer Contracts Regulations 2013.
• After the 14 days, up to 48 hours before your appointment. Cancel or reschedule free of charge. We refund your deposit, or carry it over to your new date.
• Within 48 hours of your appointment. We may retain your deposit to cover the reserved studio time. If we are able to re-book the slot, we refund or credit your deposit in full. We always consider individual circumstances.
• If you do not attend and have not told us, your deposit is not refunded.
• If we need to cancel or reschedule — including where temperature or humidity fall outside the range the coating products need — we offer you the next available date. If no new date works for you, we refund your deposit in full.

If your appointment falls within your first 14 days, we will ask you to confirm in writing that you want us to start during your cooling-off period. If you confirm and then cancel after work has started, you pay a fair share of the price for the work already done and we refund the rest. Once the service has been completed, the cooling-off right no longer applies.

5. Vehicle condition, grading and acceptance

Please tell us about anything that could affect the work before it starts, including previous repairs, resprays, non-original paint, aftermarket parts or known faults. Please remove all valuables and personal items from the vehicle before drop-off. We are not responsible for any items left in the vehicle unless the loss is caused by our negligence. You deliver the vehicle to us and collect it when the work is complete based on the date and time provided.

We document the condition of your vehicle with photographs (and videos if required) at drop-off and share anything notable with you. Deep cleaning and paint correction can make existing defects more visible, such as stone chips, aged trim or previous repair work. Where we find something like this, we show you and see how we can proceed.

6. Work not covered / limits of the service

Paint correction. Machine polishing works by removing a very fine layer of paint or lacquer. On thin, non-original or previously repaired paint this carries an inherent risk, including lacquer failure or strike-through. We measure paint thickness where practical, explain any elevated risk before starting, and may decline to correct areas we judge unsafe to polish. Where we have taken reasonable care and explained the risk, we are not responsible for defects arising from the condition of the underlying paint.

Engine bays are cleaned only on request and at your risk, as water and products in the engine bay can affect electrical components.

Child seats. We never remove or refit child seats. If one is fitted we will work around it or ask you to remove it, and you should always check its security before travelling.

Batteries and electrical. Detailing involves doors, windows and electronics being operated for extended periods, and we may connect a battery conditioner during longer bookings. We are not responsible for battery or electrical faults that arise from the condition of the vehicle rather than from our work.

Condition on arrival. If a vehicle arrives heavily soiled or in an insanitary condition (for example mould, pet hair or spillages), we may propose a revised price at check-in or decline the work.

Refusing or stopping work. We may decline or stop a service where a vehicle is unsafe, insanitary or materially different from how it was described, or where behaviour towards us is abusive, threatening or otherwise unreasonable. If we decline before work has started, your deposit is refunded in full. If we stop after work has started for one of these reasons, you pay a fair proportion of the price for the work completed. If we stop for reasons of our own, we refund what you have paid for work not done, including the deposit share.

7. Collection, storage and charges

Please collect your vehicle at the agreed date and time. If your plans change, tell us as early as you can and we will agree a new collection time.

Storage is free for 3 days after the agreed collection time. From the fourth day we charge £35 per day, reflecting the cost of keeping your vehicle secure and the studio space it occupies.

If a vehicle is left uncollected, we may ultimately sell it under the Torts (Interference with Goods) Act 1977. We would only do this after writing to you with notice — where money is owed, at least 3 months’ notice of sale — and any proceeds are returned to you after deducting the amounts owed and our reasonable costs.

8. Payment terms

Your remaining balance is due at collection. We accept card payments through Stripe and cash. We may retain the vehicle and its keys until the balance is paid in full — this is a standard legal right for completed work.

If, exceptionally, we release the vehicle before payment, the balance is due within 7 days. After that we may charge interest at 4% above the Bank of England base rate. Storage charges under section 7 continue to apply while a vehicle remains unpaid for and uncollected.

9. Liability and insurance

We take reasonable care of your vehicle and keys while they are with us. Keys are stored securely, and the vehicle is only moved within our premises — we never drive customer vehicles on public roads. We hold public liability insurance.

Our liability to you in connection with a service is limited to the price you paid for that service, except where the law does not allow liability to be limited. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer, including the right under the Consumer Rights Act 2015 for services to be performed with reasonable care and skill.

We are not responsible for: pre-existing damage or defects; defects that cleaning or correction reveals rather than causes, where we have taken reasonable care and explained the risk; issues caused by information we were not given; or items left in the vehicle — in each case except where caused by our negligence. We are also not responsible for indirect or consequential losses such as loss of earnings, loss of use or a claimed reduction in vehicle value, so far as the law allows. Completion times are estimates given in good faith, not guarantees.

10. Aftercare obligations of the customer

Durability figures for ceramic coatings, such as multi-year product lifespans, are the manufacturer’s (for example Gtechniq) expectations for the product when it is maintained correctly. They describe the product, and they are not a promise from Autoworks Detailers about how long the coating will perform on your vehicle.

Coating performance depends on aftercare. At collection we provide aftercare guidance covering the curing period, washing methods and maintenance. Not following it can shorten the life of the coating or its appearance.

11. Complaints and dispute resolution

If something is not right, tell us within 48 hours of collection, with photos to support where possible, and we will acknowledge within 2 working days and work with you to put it right. Your statutory rights, including the remedies available under the Consumer Rights Act 2015, always apply.

We are not currently a member of an alternative dispute resolution (ADR) scheme and are not obliged to use one. If we cannot resolve a dispute between us, we will consider mediation, and you remain free to bring a claim in the courts.

12. Photographs and video

We photograph and film our work on every vehicle as part of how we document what we do. We use these images and videos on our website and social media with number plates obscured, so your vehicle is not linked to you. If you would prefer your vehicle not to feature, tell us in writing at any time, by email to info@autoworksdetailers.com, and we will not use it, or will remove it from our channels.

13. Governing law and general

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the UK you may also bring proceedings in your local courts. If any part of these terms is found to be unenforceable, the rest remain in effect. Changes to these terms apply to future bookings only, never to a booking you have already made.

Annex – cancellation form

You only need this if you prefer a form — a plain email to info@autoworksdetailers.com works just as well.

To Autoworks Detailers (Alessio Ardani), 3 Blackberry Drive, Fair Oak, Eastleigh, SO50 8RB — info@autoworksdetailers.com:

I hereby give notice that I cancel my contract for the supply of the following service: [service booked]

Ordered on: [date deposit paid]

Name: —

Address: —

Signature (only if sent on paper): —

Date: —